Welcome to The Gottfried Institute's Customer Service Helpdesk and Knowledge Base!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email (after checking here first) at support@gottfriedinstitute.zendesk.com.

Please be sure to check our customer service knowledge base which can be accessed by entering a word related to your issue below.
You can also look above and click on "Frequently Asked Questions" to possibly find the answer to your issue..

Please be kind to our hormones (while we try to help you with yours) and please refrain from sending us multiple emails about the same issue - as you simply slow down answer times for everyone.
Every email that we get on the support desk is tracked and personally answered by a member of our team. Multiple emails about the same issue simply slow down our answering process!
Thank you for your cooperation in this matter.


The Hormone Cure

Kimberly B. Jan 05 Dr. Sara's Detox Challenge / General Detox Questions

Yes, if you are registered for the detox webinar - You will be able to access the replay - they will be on Thursday, January 9 at 12pm and 5pm Pacific. Folks everywhere have work issues, time differences, etc so Dr. Sara makes a replay available to you as long as you are registered for the live webinar. 

Please watch your email for that link. 

Customer Support Team May 20, 2013 Medical Practice / Appointments

Dr. Sara is on sabbatical and is not taking new patients at this time, and the only way to work with her is to be part of her inner circle.  Please go to http://www.saragottfriedmd.com/innercircle/. When you join her inner circle at $97/month, the group interacts with her in a private Facebook page, has a monthly group content call with her, and gets the inside scoop on her upcoming events.

Dr. Sara has  the list of practitioners trained in The Hormone Cure at the link below so you can access it. 

You can find it here: Go to http://thehormonecurebook.com/practitioners/

You can also visit http://functionalmedicine.org to find a Doctor local to you. 

Kimberly B. July 23, 2013 Announcements

Have you taken the quiz yet?

You will find that located here: http://thehormonecurebook.com/quiz/

Once you do the quiz you will have a great idea which chapters of Dr. Sara's book you should read to learn how to deal with your issues. You would choose the product based on your quiz results and on a basis of your symptoms. For example, if you feel stressed, you would start with the I feel stressed kit. While we cannot give you specific information that would be considered medical advisements, we can direct you to Dr. Sara's blogs, her digital prescriptions on her website for advisements. We would also advise you get yourself a copy of her book: The Hormone Cure

You can find her blog here: http://www.saragottfriedmd.com/blog/

You can find the digital prescriptions here: 

Also, be sure to check out Dr. Sara's podcasts with Pedram Shojai. 

Check out Sara and Pedram in their podcast.. Be sure to subscribe! 



Kimberly B. May 16, 2013 Announcements

Here is the link to the quiz: http://thehormonecurebook.com/quiz/ 

You will need to enter your email address in order to get your results.  If you wish to share these results with your practitioner or medical provider you will need to screen capture or copy the results and paste them into a document or image blank, so that you can print them -- as the print option is not available when your results are output by the program. We apologize in advance for any inconvenience this may cause you. 

Kimberly B. May 09, 2013 Refunds / Refund Policy for Digital Products

The Gottfried Institute General Return Policies

We will work with you to help solve any issues you may experience concerning your order. However, please note that any item purchased at a sale price is a final sale. There is a no return policy on sale items. Certain digital programs have refund limitations and may not be eligible for a refund after 7 days.

(See Digital Returns Policy Below)

 Refunds will not be processed for any items returned without a return authorization nor will they be processed for any items that are returned to an inappropriate address.  If you have an issue with ANY product, please FIRST contact us at support@saragottfriedmd.com within 30 days of receipt and our support team will assist you.  Return shipping is the responsibility of the consumer requesting the refund. Shipping costs will be not be refunded on any items returned.


Supplements / Shakes Return Policy

If you change your mind and do not want the product (unopened) and it is within 30 days of receipt of product, you will receive a full refund. If you change your mind after 30 days you will receive a 75% refund provided the product is unopened and returned before 60 days have passed.

Refunds and returns will not be considered more than 60 days past the date of receipt.  

Important: Please contact us at support@saragottfriedmd.com for return authorization before returning any products. Please also be sure to return your product in a timely manner once authorization is given.

If you have an adverse reaction to the product you will receive a full refund within 30 days of receipt. Thorne, our supplier, would like to know the specifics of any reactions, so if you can let them know they will file a “customer complaint form” and have one of their medical technicians follow up. You can email our support desk, let us know the issue, let us know you wish to file a report and return  the product. We will put you in touch with the Thorne rep who handles requests of this nature.


Please Send Supplement / Shake Returns ONLY To:

Thorne Research

25820 HWY 2 West

Sandpoint, ID 83864




Important: Please FIRST contact us at support@saragottfriedmd.com for return authorization before returning any products.


Dr Sara Bars Return Policy


Please contact support@saragottfriedmd.com for any issues with Dr. Sara bars. The team will give you details on where to ship them and how to get your refund. DO NOT ship bars to the address for Thorne Research as they are not the supplier of Dr. Sara bars and your refund request will not be honored if you do so.


Physical Product Return Policy


If you are not completely satisfied with your purchase of a physical product (excluding supplements / shakes – please see below for supplement return details), please contact us at support@saragottfriedmd.com within 30 days of receipt of shipment for a full refund or credit towards any other program or product – minus any shipping fees. Refunds will be made in the same form of currency used for the purchase minus any shipping fees. For example, if the item was purchased with a credit card, your credit will be issued to that same card.

Items must be returned in their original condition; meaning they must be unused and sent back in original box. We understand the product comes in cellophane and you must unwrap to view the product, we only ask that you do not remove, photocopy or write on any portion of the product, as it will not be eligible for return if it is used or damaged in any way. We advise that you send returned items fully insured, and ensure the items are well packaged, as you are responsible for any damage that occurs to items in transit.



Please Send Physical Product Returns ONLY To:
The Gottfried Institute
2625 Alcatraz Ave, Suite 369
Berkeley, CA 94705


There are NO REFUNDS on free promotional items or the shipping costs associated with them.



Digital Product / Program Return Policy ­

Our general policy for digital (non-physical) products and programs is a money-back guarantee for 30 days, HOWEVER refund periods on digital content purchased from SaraGottfriedMD.com do vary. Please be sure to check your product sales page for its particular refund limitations. If you are not completely satisfied with your purchase, please contact support@saragottfriedmd.com within the refund period for a full refund or credit towards any other program or product.

Refunds will be made in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, your credit will be issued to that same card.

You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content provided by Dr. Sara Gottfried, MD or the Gottfried Institute, in whole or in part, and more specifically, you will not print, copy, or ‘lend’ to any other person. By purchasing any e­Book, product or program, you hereby acknowledge and agree to these terms.



Please note that it can take up to 10 business days for refunds to fully process. No Returns will be accepted for shakes, supplements or bars without a return authorization. Return authorizations must be obtained from support@saragottfriedmd.com.

No refunds will be processed for shakes, supplements or bars until the package has been returned to our supplier and we are notified of the return credit availability. Shipping on returns is the responsibility of the purchaser.

 Our complete returns policy can be accessed here. 


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